條款與政策

適用範圍

第1條

  1. 本單位與體驗藏家之間簽訂之合約及與此有關之合約,應按照本條款之規定;本條款未定事項,則依照法令或已確立之一般習慣。
  2. 雖然有前項規定,本單位在不違反法令及習慣之範圍內,同意按照特約之規定時,應以該特約為優先。

體驗合約的申請

第2條

  1. 擬向本單位申請體驗合約之貴賓,請向本單位提出下列事項。
    • (1) 體驗者姓名及體驗者聯絡方式。
    • (2) 體驗日期及預定到達時間。
    • (3) 體驗費用(原則上按照附表1基本費用規定)。
    • (4) 其他本單位認為必要之事項。
  2. 體驗貴賓於體驗期間超過前項第2款之體驗日期而提出延長體驗的申請時,本單位於該申請提出時,將之視為新的體驗合約申請予以處理。

體驗合約之成立等

第3條

  1. 體驗合約於本單位同意前條之申請時成立。但是本單位可證明未予以同意時,則不在此限。
  2. 按前項規定而成立體驗合約時,請於本單位指定之日期前,支付合新台幣 8000 元之押金作為申請費。
  3. 申請費用首先使用於抵充體驗賓客最終應支付之體驗費用,若發生適用第7條及第19條規定之事態時,按照違約金、賠償金的順序抵充,若有剩餘,將按照第13條的規定,在支付費用之際返還該剩餘金額。
  4. 在本單位指定之日期前,未按照第2項之規定支付同項之申請費用時,體驗合約即失其效力。但僅限於指定申請費用應支付日期之同時,本單位已將該要旨告知體驗賓客之情形。

不需支付申請費用的特約

第4條

  1. 雖有前條第2項規定,但本單位得同意在合約成立後,不需支付同項申請費用為內容之特約。
  2. 本單位於同意體驗合約的申請之際,未要求支付前條第2項之申請費用、及未指定該申請費用之支付日期時,即視為按前項之特約予以處理。

體驗賓客的禁止事項等

第5條

  1. 體驗賓客不得讓非體驗賓客進入本空間,不得轉讓及轉賣體驗合約上的地位。
  2. 本單位可能在預定體驗日之前的任何日期,以第2條第1項規定而提出申請之聯絡方式,確認預約事宜及進行其他聯絡。此種情況發生時,對於本單位於事前進行之聯絡,體驗賓客除非有不得已之事由,否即應予回應。

拒絕簽訂體驗合約

第6條

在下列情況下,本單位可能拒絕締結體驗合約。

  • (1) 未依照本條款申請體驗時。
  • (2) 賓客指定日期已有其他賓客事先預訂體驗時。
  • (3) 擬體驗之人被認為有做出違反公序良俗行為之虞時。
  • (4) 擬體驗之人被明確認為是傳染病患者時。
  • (5) 對於體驗的要求超出合理範圍之負擔時。
  • (6) 因天災、設施故障、或其他不得已事由而無法提供體驗服務時。
  • (7) 擬體驗之人符合下列①至⑤項時。
    • ① 係暴力組織、暴力組織之關係企業及團體、職業股東、偏激行為團體、其他反社會勢力或相當於此者(以下稱「暴力組織等」)或暴力組織等之相關人員時。
    • ② 係受暴力組織等或暴力組織等之相關人員支配事業活動之法人或其他團體時。
    • ③ 係法人且其董監事(係指董事、執行董事或相當於此者)、員工、關係企業等之中,有暴力組織等之相關人員時。
    • ④ 係讓暴力組織等使用自己之名義者時。
    • ⑤ 對本單位或本單位的員工,做出暴力性的要求、或要求超出合理範圍之負擔時。

體驗賓客之解約權

第7條

  1. 體驗賓客得向本單位提出申請,以解除體驗合約。
  2. 本單位因可歸責於體驗賓客之事由,解除體驗合約之全部或部分時(依第3條 第2項之規定,本單位指定了申請費用之支付日期並要求該支付時,於該支付之前,體驗賓客解除體驗合約之情形除外),將按照附表2所載之規定,收取違約金。但本單位按照第4條第1項之特約時,關於體驗賓客按該特約而解除體驗合約時之違約金支付義務,以本單位有告知體驗賓客為限。
  3. 體驗賓客在未聯絡之情況下,於體驗日當日下午8時(事先明確表達預定到達時間時,為超過該時間2小時之時間)仍未到達時,本單位得將該體驗合約視為體驗賓客主動解除予以處理。

本單位之解約權

第8條

  1. 在下列情況下,本單位得解除體驗合約。
    • (1) 體驗賓客被認為有做出違反政府法令規定、公序良俗行為之虞時,或做出了該行為時。
    • (2) 體驗賓客被明確認為是傳染病患者時。
    • (3) 對於體驗要求超出合理範圍之負擔時。
    • (4) 因天災等不可抗力之原因而無法提供體驗服務時。
    • (5) 在室內抽菸、玩弄消防設備等、或不遵守其他本單位訂定之使用規則中的禁止事項(僅限預防火災上的必要事項)時。
    • (6) 違規攜帶未滿20歲之賓客入場時。
    • (7) 違規攜帶寵物入場時。
    • (8) 清楚得知體驗賓客符合了下列①至⑥項時。
      • ① 係暴力組織、暴力組織之關係企業及團體、職業股東、偏激行為團體、其他反社會勢力或相當於此者(以下稱「暴力組織等」)或暴力組織等之相關人員時。
      • ② 係受暴力組織等或暴力組織等之相關人員支配事業活動之法人或其他團體時。
      • ③ 係法人且其董監事(係指董事、執行董事或相當於此者)、員工及關係企業等之中,有暴力組織等之相關人員時。
      • ④ 係讓暴力組織等使用自己之名義者時。
      • ⑤ 對本單位或本單位的員工,做出暴力性的要求、或要求超出合理範圍之負擔時。
      • ⑥ 體驗賓客違反了本條款及其他使用規則等時。
  2. 本單位依據前項之規定,解除體驗合約時,不會收取體驗賓客尚未接受之體驗服務等的費用。

體驗登記

第9條

  1. 體驗貴賓請於體驗日當天,填寫表單向本單位登記下列事項。
    • (1) 體驗旅客之姓名、年齡、性別、住所及職業。
    • (2) 若為國內無住所之外國人,則登記國籍、護照號碼、入境地及入境年月日、護照影本。
    • (3) 體驗日期及預定體驗時間。
    • (4) 其他本單位認為必要之事項。
  2. 體驗賓客擬使用可取代貨幣之信用卡等方式,支付第13條的費用時,請事先於前項登記時,一併出示。

ROOM的使用時間

第10條

體驗賓客可使用本單位之時間,除因體驗計畫而有特別規定外,應至本單位規定之時間為止。但是在連續體驗時,除到達日及出發日外,可全天使用。

遵守使用規則

第11條

體驗賓客在本單位內,請依照本單位所規定,公告於本空間內之使用規則(包括使用導覽、各注意事項、指引等)。

費用的支付

第12條

  1. 體驗賓客應支付之體驗費用等,其明細及計算方法,依照附表1所載之規定。
  2. 支付前項之體驗費用等,可使用貨幣或本單位認可,可取代貨幣之票券、信用卡等方式,請體驗賓客於出發之際、或本單位要求付款時結帳付款。
  3. 本單位對體驗賓客開放空間,並可供體驗賓客使用後,體驗賓客隨意而未實際體驗時,本單位仍將收取體驗費用。

本單位之責任

第13條

本單位因履行體驗合約及與之有關之合約,或因不履行此等合約,而對體驗賓客造成損害時,將賠償該損害。但該損害係不可歸責於本單位之事由所導致者,則不在此限。

寄放物品等之處理

第14條

  1. 體驗賓客於開始體驗後寄放於空間中物品或現金及貴重物品,若發生滅失、毀損等損害時,本單位恕不負擔損害賠償責任。

體驗賓客之隨身行李或隨身物品之保管

第15條

  1. 體驗賓客的隨身行李在體驗之前即先送達至本單位時,僅限該行李送達前本單位已了解之情況下,負責保管,並於體驗賓客辦理報到手續時交付。
  2. 體驗賓客結束體驗後,體驗賓客之隨身物品遺忘在本單位時,本單位原則上將靜候所有人之詢問聯絡,並要求其指示。但所有人未指示時,將根據遺失物法及管轄之警察機關的指示及指導等,按照本單位訂定之管理程序予以處理。另外,現金及貴重物品將在包含發現日之7日以內,送交至最近的警察機關,飲料食物、有損衛生環境之物品,則將盡速按照本公司訂定之管理程序予以處理。
  3. 關於前2項體驗賓客之隨身行李或隨身物品之保管,若為第1項,本單位的責任準用前條第1項的規定,若為前項,則準用同條第2項的規定。

體驗賓客的責任

第16條

因體驗賓客之故意或過失,導致本單位空間中之藝術品、藝術家具、藝術商品或室內裝修蒙受損害時,本單位將請該體驗賓客對本單位照市價賠償該損害。

可分離性

第17條

  1. 縱使本條款及其他使用規則等之一部分,根據法令而被判斷為無效時,除該部分外,仍不影響其他規定的有效性。
  2. 縱使本條款及其他使用規則等之一部分,在與某體驗賓客的關係為無效或取消時,除該體驗賓客外,仍不影響與其他體驗賓客之間的有效性。

準據法

第18條

本條款及其他使用規則等之有效性、解釋及履行,應以中華民國法律為準據法。

條款之變更

第19條

本單位認為必要時,得修訂本條款。此外,進行修訂時,本單位在變更生效日的1個月以前,將變更本條款之要旨及變更後之條款內容,以及其生效日,公布在ROOM官網(https://www.roomartprojects.com/)上。

附表1  體驗費用等之明細(第2條第1項及第12條第1項相關)

 

明細

 

體驗賓客應支付之總額

體驗費用

①基本體驗費用

②服務費 (①×本單位訂定之費率)

追加費用

③ 藝術品、藝術家具、藝術商品購藏費用。

④ 餐飲費用

⑤ 其他使用費用

營業稅

備註

基本體驗費用為每次 8,000 元新台幣,每次僅開放一人或兩人體驗,一人與兩人總費用相同皆為8,000 元。

附表2  退訂政策

  1. 若退訂時間與體驗時間(以確認電子郵件中顯示的時間為準)相隔14天以上,可在預訂確認後的48小時內免費取消
  2. 在這之後,體驗貴賓若在體驗前7天取消,可退還清潔費及50%的體驗費用,但不包括服務費。

舉例:

 

若要獲得體驗費用的全額退款,體驗賓客必須在預訂後的48小時內退訂,並且退訂時間須與當地時間(以確認電子郵件中顯示的時間為準)相隔14天以上。

如要退還50%的體驗費用,體驗賓客退訂時間須與當地體驗時間(以確認電子郵件中顯示的時間為準)相隔7天以上,否則無法退款。 若只預付了50%的體驗費用,則不會退款,同時也不會收取剩下的50%體驗費用。

若體驗賓客在體驗前七天內取消預訂,或在抵達後決定提前結束體驗,已預訂的或剩下的天數將不退費。

Terms Of Service

Scope of Applications

Article 1

  1. This document (“Terms and Conditions”) describes the terms of experience agreements and related agreements (collectively “Experience Agreements”) concluded between ROOM. (“ROOM”) and its guests (“Guests”). Any items not stipulated in this Terms and Conditions shall be determined according to the laws of Taiwan (R.O.C.) or generally established custom.
  2. Notwithstanding the above, in cases where ROOM accepts a special agreement, insofar as such special agreement does not violate the laws of Taiwan (R.O.C.) or generally established custom, such special agreement shall have precedence over this Terms and Conditions.
  3. Words importing the singular include the plural and vice versa.

Requesting an Experience Agreement

Article 2

  1. When requesting an Experience Agreement with ROOM, please provide ROOM with the following information.
  • (1) Names and contact information of Guests
  • (2) Dates of experience and estimated time of arrival
  • (3) Experience fee (normally the basic experience fee as specified in Table 1 below)
  • (4) Other items as specified by ROOM
  1. If Guests wish to extend their experience beyond the dates specified in Paragraph 1 (2) above and have requested during their experience, ROOM will process such request as an offer for new Experience Agreements at the time such request is made.

Effective Date of Experience Agreements

Article 3

  1. Experience Agreements become effective when ROOM approves the request described in Article 2 above. However, this will not apply if it is proved that ROOM did not approve the request.
  2. When Experience Agreements become effective as described in Paragraph 1 above, Guests shall pay ROOM an amount of $8,000 NTD as deposit (request fee).
  3. Firstly, the request fee described in Paragraph 2 above will be applied to final experience fee that Guests are required to pay. Secondly, in the event of any of the conditions described in Articles 7 and 13 below, such request fee will be applied to cancellation fee and then to compensation. Thirdly, if there is any balance remaining, it will be returned to Guests at the time the fees stipulated in Article 12 are paid.
  4. If Guests do not pay the request fee described and as stipulated in Paragraph 2 above, by the payment due date specified by ROOM, their reservation becomes immediately null and void, provided that ROOM has notified them of the payment due date in advance.

Special Agreements in Which Payment of the Request Fee is Not Required

Article 4

  1. Notwithstanding Article 3 Paragraph 2 above, after entering Experience Agreements, ROOM may in some cases offer a special agreement in which payment of the request fee will not be required.
  2. If ROOM did not request payment of the request fee described in Article 3 Paragraph 2 above when accepting the request for Experience Agreements, or did not specify a payment due date, Experience Agreements will be treated as a special agreement as described in Paragraph 1 above.

Prohibitions

Article 5

  1. Guests are not allowed to assign or resale Experience Agreements, , or let others use ROOM’s facilities for Guests only without ROOM’s prior written consent
  2. Guests could invite no more than 2 people to visit ROOM, each could experience for maximum 3 hours.
  3. ROOM only accept guests over 21 years old. 
  4. Pets are not allowed inside the ROOM.
  5. Before the date of experience, ROOM may contact Guests through the contact information provided based on Article 2 Paragraph 1 above for confirmation of bookings, etc. In this case, Guests will response unless there are unavoidable circumstances.

Refusal to Conclude Experience Agreements

Article 6

In any of the following cases, ROOM may decline to honor the Experience Agreement.

  • (1) The request for experience is not made in accordance with this Terms and Conditions.
  • (2) ROOM is fully booked and there are no rooms available.
  • (3) The person intending to experience at ROOM is deemed to have violated applicable laws, public order or public morals.
  • (4) The person intending to experience at ROOM is clearly infected with an infectious disease.
  • (5) The person makes demands on ROOM exceeding the reasonable extent.
  • (6) Experience cannot be provided due to Acts of God, failure of facilities or other unavoidable circumstances.
  • (7) Any of the following items apply to the person intending to experience ROOM.
    • ① Such person is a member of or in any way affiliated with a violent organization, an enterprise or organization affiliated with a violent organization, an organization that conducts radical action or other antisocial organization (hereinafter collectively referred to as a“Violent Organization”).
    • ② Such person is a member of a company or other organization whose operations are controlled by a Violent Organization or affiliate thereof.
    • ③ Such person is a legal entity which has an officer (director, executive officer, or any other equivalent person), employee, related person, etc. related to a Violent Organization.
    • ④ Such person accepts the use of its name to a Violent Organization.
    • ⑤ Such person commits significant disturbance of other guests of ROOM, by words or action.
    • ⑥ Such person makes demands by violence, or otherwise makes demands on ROOM or its employees exceeding the reasonable extent.

The Guests’ Rights of Cancellation

Article 7

  1. Guests may cancel Experience Agreements at any time by notifying ROOM.
  2. If Guests cancel Experience Agreements, in whole or in part, for reasons due to Guests, (unless ROOM requested a payment of an experience fee specifying a payment date as stipulated in Article 3 Paragraph 2 above, and the Guests cancelled Experience Agreements before such payment), Guests shall be liable for payment of a cancellation fee as specified in Table 2. However, in the event of a special agreement as described in Article 4 Paragraph 1 above, Guests shall be liable for payment of such cancellation fee. However, provided only if ROOM notifies, when entering into a special agreement, Guests their duty to pay the cancellation fee.
  3. If Guests do not arrive at ROOM by 8:00 pm on the first day of reservation (or within two hours of the expected arrival time notified by Guests in advance) without notifying ROOM, such Guests’ reservation may be deemed to be cancelled.

ROOM’s Rights of Cancellation

Article 8

  1. ROOM may cancel Experience Agreements in the event of any of the following.
  • (1) The person intending to experience at ROOM is deemed to violate or has violated applicable laws, public order or public morals during the experience.
  • (2) The person intending to experience at ROOM is clearly infected with an infectious disease.
  • (3) The person makes demands exceeding the reasonable extent with respect to the experience.
  • (4) ROOM is unable to provide experience due to Acts of God and other force majeure events.
  • (5) In the case of smoking in bed, mischievous use of fire extinguishing equipment, or other actions prohibited by ROOM’s terms of use (“Terms of Use”) (insofar as they involve matters necessary for fire safety).
  • (6) Guests provide access to non-registered visitors under 21 years old.
  • (7) Guests bring their pets or other animals into the ROOM.
  • (8) Any of the following items apply to Guests.
    • ① Such Guests are members of or in any way affiliated with a Violent Organization.
    • ② Such Guests are members of a company or other organization whose operations are controlled by a Violent Organization or affiliate thereof.
    • ③ Such Guests are members of a legal entity which has an officer (director, executive officer, or any other equivalent person), employee, related person, etc. related to a Violent Organization.
    • ④ Such Guests accept the use of their names to a Violent Organization.
    • ⑤ Such Guests commit significant disturbance of other guests of ROOM, by words or action.
    • ⑥ Such Guests make demands by violence or threat of violence against, or otherwise make demands on ROOM or its employees exceeding the reasonable extent.
    • ⑦ Such Guests violate this Terms and Conditions, Terms of Use, etc.
  1. If ROOM cancels Experience Agreements as described in Paragraph 1 above, ROOM shall not charge the Guest for any experience services not yet provided.

Registration of Experience

Article 9

  1. Guests shall register the following information at ROOM on the first day of their experience.
  • (1) Guests’ name, age, sex, address and occupation
  • (2) If Guests are not Taiwanese (R.O.C.) citizens, their nationality, passport number, point and date of entry to Taiwan(R.O.C.), and a copy of a passport.
  • (3) Expected experience date and time.
  • (4) Other items as specified by ROOM.
  1. If Guests choose to pay the fees described in Article 12 below by means other than cash, such as experience certificates or credit cards, it shall be indicated at the time of registration described in Paragraph 1 above.

Times of Use of Guest Suites

Article 10

  1. The Guests are only able to use the allocated rooms within the time ROOM specifies, unless otherwise stipulated as an experience plan. In the case of a continuous experience of two or more days, Guests may use the rooms throughout the day on all days except the date of arrival and departure.
  2. Notwithstanding Paragraph 1 above, ROOM may permit the use of the rooms outside the hours described in Paragraph 1 above. In such cases, Guests will pay additional fees specified by ROOM.

Compliance

Article 11

During their experience, Guests shall comply at all times with ROOM’s Terms of Use (including and not limited to guidance, warnings, information, etc.), as posted in ROOM’s premises.

Payment

Article 12

  1. Breakdown and calculation of the experience fees, etc. payable by the Guests are provided in Table 1.
  2. Guests will pay the experience fees, etc. as described in Paragraph 1 above at the front desk in cash, or otherwise by experience certificates, credit cards, or other equivalent forms accepted by ROOM, at the time of Guests’ departure or when ROOM charges the bill.
  3. After ROOM provides Guests with access to rooms, even if they choose not to experience in or use such rooms, ROOM shall nonetheless charge the experience fee to Guests.

Responsibilities of ROOM

Article 13

If ROOM caused damage to Guests due to Experience Agreements, or performance or nonperformance thereof, ROOM shall compensate Guests for such damage. However, the same will not apply if such damage is due to reasons for which ROOM is not liable.

Handling of Bailed Goods, etc.

Article 14

  1. In the event of damage to any cash, valuables or other goods bailed at ROOM by Guests, ROOM shall not compensate Guests for such damage.

Storage of Guests’ Hand Luggage and Personal Effects

Article 15

  1. If the Guests’ luggage arrives at ROOM before Guests, only if ROOM accepts such arrival in advance, ROOM shall be responsible for storing such luggage, and ROOM shall return it to Guests when they check in.
  2. If Guests’ hand luggage and personal belongings are found left at ROOM after their check out, ROOM, in principle, shall wait for inquiries from Guests and ask for instructions. If no instructions are given from Guests, ROOM will handle it by ROOM’s rules based on Lost Property Act or directions, instructions, etc. of the local police station. Furthermore, cash and valuables will be delivered to the nearest police station within 7 days (including the day on which they are found), and foods, drinks, or insanitary goods will be promptly handled by ROOM’s rules.
  3. ROOM’s responsibility regarding Paragraph 1 is as described in Article 15 Paragraph 1 and responsibility regarding Paragraph 2 is as described in Article 15 Paragraph 2.

Responsibilities of the Guest

Article 16

In the event of damage to the interior, artworks, art furniture or selected products of ROOM due to Guests’ intention or negligence, Guests shall compensate damages to ROOM.

Severability

Article 17

  1. If any provision of the Terms and Conditions, Terms of Use, etc. is found invalid under law, the validity of the remaining provisions will not be in any way affected.
  2. If any provision of the Terms and Conditions, Terms of Use, etc. is found invalid or cancelled in relation to certain Guests, the validity of the provisions in relation to the remaining Guests will not be in any way affected.

Governing Law

Article 18

The validity, construction, and performance of the Terms and Conditions, Terms of Use, etc. will be governed in the laws of Taiwan (R.O.C.).

Amendment

Article 19

If ROOM deems necessary, ROOM may amend this Terms and Conditions. If ROOM decides to make such amendment, until the date 1 month prior to the effective date of such amendment, ROOM will announce such amendment, amended Terms and Conditions, and its effective date on the homepage of ROOM (https://roomartprojects.com/ )

Table 1 Breakdown of Experience Fees, etc. (Related to Article 2 Paragraph 1 and Article 13 Paragraph 1)

Details

Total payable by the Guest

Experience fee

1. Basic experience fees {for 24 hours}
2. Service charge (“1.” (described above) multiplied by a percentage which ROOM specifies)

Additional fees

3. Collection fee of artworks, art furniture, art toy or selected products in ROOM.

4. Fees for meals and drinks and other user fees]
5. Other additional fee.

Taxes

Consumption Tax

Notes

  1. The basic experience fees is $8,000 NTD per/ 24hrs.
  2. For both 1 or 2 adults experience ROOM, the experience fees will be the same ($8,000 NTD per/ 24hrs )

Table 2 Cancellation Policy

  • Free cancellation for 48 hours, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email)
  • After that, guests can cancel up to 7 days before check-in and get a 50% refund of the experience fee, and the cleaning fee, but not the service fee